Sales Role Handoffs and Undocumented Client Context
Lost context during handoffs costs deals and wastes time rebuilding client relationships.
Celeste Okafor
Contributing Editor
Celeste Okafor
Celeste is a former distributed-team lead who managed fully remote engineering squads across four time zones for nearly a decade before joining Organizational Memory as a writer and editor. She focuses on the human and logistical challenges of keeping remote teams coherent when people leave, join, or simply stop talking to each other.
3 stories
How Fast Do Professionals Forget What Was Decided in Meetings
Professionals lose 60% of meeting decisions within an hour.
Celeste Okafor
Decision Debt and the Cost of Undocumented Reversals
Unrecorded decisions force organizations to relitigate the same choices repeatedly.
Celeste Okafor